How to get help from Velzio Launch
Access our help articles, AI assistant, and support team through the help button or contact page.
Updated
Finding answers yourself
On any page, use the help button to search our articles or ask our AI assistant a question. Once you're signed in, the assistant can view your account—your listings, orders, invoices, claims and notices—to explain specific situations, such as why a listing hasn't gone live. The assistant has read-only access; it cannot alter anything and will never request passwords or payment details.
Reaching our team
Submit a request via the help button or the contact page at /contact. You'll receive a ticket number by email, and we'll respond by email as well; simply reply to continue the conversation. Alternatively, email launch@zinndigital.com directly.
Our office hours are Mon-Fri 08:00-20:00 UTC.
About this service
Velzio Launch is operated by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- What can the assistant see in my account?
- Once signed in, the assistant can read your listings, orders, invoices, claims and notices to answer questions about your activity. It cannot make changes or access passwords.
- How long does it take to hear back from the team?
- We respond by email during office hours (Mon-Fri 08:00-20:00 UTC). Reply to your email to add further information to your request.
- What if I prefer to email directly?
- You can email launch@zinndigital.com at any time. Include your ticket number if you already have one.